• Eligible returns are accepted for store credit (return shipping fees will be deducted from your store credit total).
• Used items are not eligible for return.
• All sales on markdown items, mystery boxes, imperfect products, and Candle of the Month subscriptions are final. No returns are permitted.
• Vendor Direct/Curated items are not eligible for a return. Vendor Direct/Curated items are handpicked designer items chosen by our team to perfectly complement your SWD products that ship directly from the vendor. If there is an issue with your curated item, please contact us with your order number and description of your issue.
• Returns for unused Sweet Water Decor items are accepted within 14 days of delivery for store credit minus return shipping fees.  
• Holiday purchases: Returns are extended to 30 days for purchases made between Black Friday and Christmas to account for holiday gift giving. Returns will not be accepted after 30 days from time of delivery.
• Contact us below to start your return.

Damaged Items and Missing Packages

• Unfortunately, we cannot control what happens to an order once it is picked up by the shipping carrier for final delivery. 
• For missing or damaged orders covered through Route Protection, submit a claim for refund or replacement here: https://claims.route.com/ 

We recommend utilizing Route order protection, which can be added to your cart before heading to checkout on our website. Route order protection will ensure you receive a replacement for damaged or lost packages, processed directly through Route.

• If your order tracks as delivered but is not received, please check around your mailbox, entrances, lockers, mailrooms, with household members and neighbors. Mail carriers may track a package as delivered 2-3 days before a package actually delivers. If you are still unable to locate your package, we recommend reaching out the carrier for additional information.
• For all other damaged/missing packages, contact us below.